We Have A 30-Day WORRY-FREE Return Policy. We Want All Of Our Clients To Be 100% Satisfied. If You Would Like To Return An Item, Return Shipping Will Be Free* Simply EMAIL Us At: INFO@HAPPIBIO.COM And Put “RETURN” In The Subject Field Along With Your Order# (Within 30 Days) And We Will Send You A Shipping Label By E-Mail If Your Request Is Approved. *See Conditions Below. To Ensure That Our Policy Is Used Fairly, And Not In An Unreasonable Manner, To Be Eligible For A Return, Your Item Must Be In New Condition And In The Original Packaging. If It Is Observed That You Have Used The Item Or It Is Not In Original Condition, It Will Not Be Accepted. Foods, Snacks, Protein Snacks, Bars, Chips, Dips, Sauces, Butters Etc.. Or Any Other Item That We Deem Not Eligible For A Refund Will Not Be Accepted For Return. As Well, Any Accessory Including Belts, Gloves, Wraps Straps, Clothing, Underwear Or Any Other Item That We Deem Not Eligible For A Refund Will Not Be Accepted For Return If It Is Not In Its’ Original Packaging And In Unused Condition. Once We Have Approved Your Return And We Have Received It, We Will Then Proceed To Inspect The Return. We May Contact You For Additional Information. Once The Inspection Is Complete, You Will Be Notified If The Return Was Approved Or Not Approved. In The Case That An Approval Is Accepted By Us, You Will Be Issued A DISCOUNT CODE That You Can Use As A Store Credit. We Only Offer Exchanges Or Store Credits On Purchase Returns. We May At Our Discretion Also Offer A Partial Credit On A Case-By-Case Basis.
SHIPPING
Orders Shipped Within Canada with A Subtotal Of $125 Or More Before Tax Qualify For *Free Shipping. Anytime Your Subtotal Drops Below $125 In Canada, You Will Be Charged A Flat Shipping Rate Charge Of *$12 *. Rural/Remote Areas: Certain Delivery Zones May Require Additional Shipping Charges. Shipments May Require Extra Shipping Charges Not Shown On A Web Invoice. If This Is The Case, We Will Notify You On A Case-By-Case Basis. This Is A Rare Occurrence And Also Applies To Shipments Of Excessive Weight Or Volume, Which Requires Shipping To Be Calculated Manually. You Will Be Contacted To Agree With Any Changes In Shipping Charges. In This Case, We Will Contact You Before Shipping Your Order. These Service Areas Or Excess Weight Orders Do Not Qualify For Flat Rate Shipping Or Free Shipping. We Currently Deliver With Canadapost Or Purolator. Other Carriers May Be Used.
Orders shipped to USA with A Subtotal Of $99 Or More Before Tax Qualify For *Free Shipping*. Anytime Your Subtotal Drops Below $99 In Canada, You Will Be Charged A Flat Shipping Rate Charge Of *$10 *.
We Will Provide You With A Tracking Number. Speed of Service Is Very Important to us, And We Typically Get Orders Out The Same Day, or max in 3 days. Your Order Should Typically Arrive In 5-7 Business Days. If It Has Been Longer That 7 Days, It May Be A Delay In Shipping Due To Holidays, Extreme Weather Conditions, Or An Error With The Package. If The Order Is Not Delivered Within 5 Days, We Will Follow-Up Urgently To Ensure It Comes As Soon As Possible, And We Will Contact The Shipping Agent To Ensure Delivery As Soon As Possible. We Will Contact You If We Have Questions Or Need Clarification Such As Confirming Addresses Or Payments. Any Packages That Are Refused, Unclaimed Or Undeliverable (Due To Insufficient Address Or Incorrect Information Provided By The Customer) Or Are Retuned Without A RMA (RETURNED MERCHANDISE AUTHORIZATION) From us, Are Subject To A 15% Restocking Fee.
Contact Information:
Email: info@happibio.com
Tel: +15875746775